I have been contacted by an elderly Barnet resident who is confused about the process for postal voting. She rang me and said that she was most confused as she's been sent two return envelopes, one labelled "A" and one labelled "B". I asked if she there was a leaflet, but she said it was hard to read and understand. Of course I will be going around later to sort the problem out, but it seems to me to be a poor system, especially when many postal voters are elderly with poor eyesight etc.
I thought I'd see if there was any guidance on the council website. I went to the "Useful forms" page on the website. Many pages are not working properly and the menus take voters to the wrong pages or even ones that don't exist. The Barnet Council website is a vital resource for voters needing help and it is unacceptable that it is not working. It is just the latest example of the One Barnet Capita outsourcing contract failing to deliver.
Yesterday the Tories Deputy Leader Dan Thomas told the Barnet Times that Capita's share price had gone up 13% when queried about the companies problems. He should stop being a cheerleader for a private company and start getting them to do their job. It is well known in IT companies that the quickest way to save money is to cut testing and QA. It is clear that Capita's troubles are impacting Barnet.